Ordering Skinny Dip Candlestm
We are pleased to accept secure online payment using a PayPal shopping cart. We accept debit cards, as well as Visa, MasterCard, American Express, and Discover credit cards when processed through the PayPal system. Note: You do NOT need to have a PayPal account to use our shopping cart. PayPal also accepts eChecks from those who do have PayPal accounts, although we will hold your order until the check clears the system.
Shipping Massage Candles
USPS Shipping — We ship retail orders from Missoula, Montana by USPS Priority Mail (2 – 3 day delivery). Generally, retail orders are shipped within 1 – 2 business days, with the actual time in transit being additional. (See more about USPS shipping below.)
Time to Ship — Please note that between mid-November and mid-December, shipping may occasionally occur 3 – 4 days after receipt of the order just due to the volume of orders we are processing at this very busy time of year.
Hot Weather Shipping — During hot weather, Skinny Dip candles are only shipped on certain days to ensure delivery prior to weekends. Due to their unique ingredients and low melt point, our candles can melt if left for an extended period in a non-climate controlled environment. For this reason, if you live in a hot climate or we’re shipping in hot weather on our end, it is possible that your shipment may be held for a few days to ensure that it is shipped and received in a timely fashion without risking extended exposure to extreme temperatures.
Shipping Problems — We diligently strive for a problem-free delivery, but in the event that a problem occurs, please notify us within 10 days of receipt so that we may promptly issue replacements or otherwise remedy your situation. Please retain all boxes and packaging materials and take photos of damaged boxes and products. We regret that claims made after the 10 day reporting period cannot be honored.
U.S. Postal Service Shipping
We generally ship our retail orders by U.S. Postal Service Priority Mail. We’ve found that USPS service is not only less expensive than UPS of FedEx Ground, but time is transit is quicker too.
Because we save time and expense when shipping multiple products in the same order, we pass those savings on to you. Shipping is definitely most cost effective on a per unit basis when multiple candles are ordered at the same time.
Shipping fees will appear separately in your shopping cart based on the products ordered.
Please note that international shipping rates are also calculated in the shopping cart.